Frequently Asked Questions
Everything you need to know about your American Express E-Bikes experience.
What is the average range of an American Express E-Bike on a single charge?
Depending on the model, battery capacity, and terrain, our e-bikes typically offer a range between 35 to 65 miles per charge when using pedal assist.
How long does shipping take for my new e-bike?
Orders are processed within 2 business days. Standard shipping across the continental U.S. generally takes 5-7 business days via our specialized freight partners.
Do the e-bikes come fully assembled?
Our e-bikes arrive approximately 85% assembled. You will need to attach the front wheel, handlebars, and pedals. We include all necessary tools and a comprehensive setup guide in the box.
What is your return policy?
We offer a 30-day return window for e-bikes in new, unused condition. Please note that a restocking fee may apply and the customer is responsible for return shipping costs.
Does my purchase include a warranty?
Yes, every American Express E-Bike comes with a 1-year limited manufacturer's warranty covering the frame, motor, and battery against defects in materials or workmanship.
Can I use my American Express card for financing?
Absolutely. We accept all major credit cards, and you can take advantage of your American Express 'Plan It' feature or other flexible payment options available at checkout.